Shipping policy

SHIPPING POLICY 

At Maison B Hair, each order is carefully prepared to ensure you receive premium-quality hair products.

Because our hair is sourced directly from our trusted vendor, processing times are required before shipping.

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ORDER PROCESSING

All orders are processed after payment has been successfully received.

Please allow 3–7 working days for order processing before dispatch. This includes quality checks, packaging, and preparing your order for shipment.

Orders placed on weekends or public holidays will be processed on the next working day.

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UK SHIPPING

Once your order has been processed and shipped, delivery within the United Kingdom typically takes:

Up to 14 working days

All UK orders are shipped with tracking. Once your order has been dispatched, you will receive a tracking number via email.

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INTERNATIONAL SHIPPING

International orders may take longer due to customs processing and international transit times.

Estimated delivery time:

Up to 20 working days

Please note that delivery times may vary depending on the destination country.

Customers are responsible for any customs duties, taxes, or import fees that may apply in their country.

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SHIPPING DELAYS

While we always aim to deliver within the estimated timeframes, delays may occur due to circumstances outside of our control, including:

• courier delays
• customs processing
• high shipping demand
• weather conditions

Maison B Hair is not responsible for delays caused by shipping carriers.

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TRACKING YOUR ORDER

Once your order has been dispatched, you will receive a tracking number via email so you can monitor the progress of your delivery.

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INCORRECT SHIPPING INFORMATION

Please ensure that your shipping details are correct when placing your order.

Maison B Hair is not responsible for orders shipped to incorrect addresses provided by the customer.

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LOST OR STOLEN PACKAGES

Maison B Hair is not responsible for lost or stolen packages once they have been confirmed as delivered by the shipping carrier.

If you experience any delivery issues, please contact the courier service directly using your tracking number.

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CONTACT US

If you have any questions about your order or shipping, please contact us:

Maison B Hair

Email
beautebrenda@gmail.com

WhatsApp
+44 7466 540270

Location
Rainham, Essex, United Kingdom